Frequently Asked Questions

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Remote PC support is technical support provided remotely, usually over  the internet or phone. A technician can access and troubleshoot a computer from a remote location, eliminating the need for the client to  bring the computer in for repair or for a technician to visit their  location. Remote PC support with special software also allows our technicians to see your computer screen and trouble shoot your computer from anywhere.

 If you want to boost your computer skills for a new job or just to feel more confident? Our personalized computer tutorials are perfect for you! We can meet in person or remotely using a desktop sharing tool. We'll cover everything from the basics of how a computer works to training on specific programs like Microsoft Office and many others. With our help, you'll gain the skills and confidence you need to excel in today's workforce.

Most of the time, yes! This is so that we can see what you’re seeing and that we can troubleshoot, it's best that we have access to your computer system remotely. To gain access to your computer we have several remote access tools that are easy to use.

ComputerHelp365.com was founded by tech professionals with decades of  experience in providing expert support for computer and server issues of  all levels of complexity. As a team of certified professionals, we are  recognized by leading brands such as Microsoft, Cisco, and CompTIA for  our expertise and dedication to providing top-quality support. At  ComputerHelp365.com, we pride ourselves on our personalized approach to  supporting our clients. Whether you need help with a simple issue or a  more complex problem, our team is here to provide one-on-one assistance  and guidance. 

If you're having trouble getting your computer to power on,  give us a call and we'll troubleshoot with you over the phone. If we're  unable to resolve the issue remotely, we'll provide potential  solutions, such as sending us the computer, dropping it off at our  location, or having one of our technicians come to you, if you're  located in Mesa, AZ and the surrounding area. Regardless of the issue, we'll do our  best to help you get your computer up and running again. 

Depends on the issue you are reporting. Generally, we'll have a quick chat about your issue and then we'll send you payment instructions. Once payment has been received, we'll get started on your issue. We accept most online payment forms, i.e., Zelle, QuickPay, Google Pay, etc.

There's no charge for our initial consultation! We'll spend up to 15  minutes talking with you and troubleshooting your computer issue over the phone. If the problem is something that can be resolved, we'll do it on the spot at no cost to you. Just remember us next time you or someone  you know needs computer assistance. 

No! The software we use requires that you grant us access each time, before we can connect to your computer.

We are committed to providing you with the best possible service. After  evaluating your issue, we will usually be able to determine with a high  degree of confidence whether or not we can resolve it. While it may take  longer than expected in some cases, if we conclude that we are unable  to fix the problem, you will receive a refund. We strive to always do  right by our clients.